Shipments and returns

We deliver to Malaysia including Sabah & Sarawak, Brunei and Singapore via our appointed delivery partners, Citylink and Amber Air Freight.

The delivery cost will be charged in the Tax Invoice and the tracking number for the delivery will also be given in the Tax Invoice for your easy reference. Below are the delivery charges according to weight and area for delivery using Citylink;

Quantity (pcs)

No.of Boxes

Weight (gram)

CHARGES (RM)

Courier Service

WM

SWK

SBH

BRU

SG

<20

1

<5000

24

70

95

210

160

CITYLINK

21-50

1

5000-12500

35

105

135

350

230

CITYLINK

51-70

2

12501-17500

59

175

230

560

390

CITYLINK

71-100

2

17501-25000

70

210

270

700

460

CITYLINK

101-120

3

25001-30000

94

280

365

910

620

CITYLINK

121-150

3

30001-37500

105

315

405

1050

690

CITYLINK

151-170

4

37501-42500

129

385

500

1260

850

CITYLINK

171-200

4

42501-50000

140

420

540

1400

720

CITYLINK

201-220

5

50001-55000

164

490

635

1610

880

CITYLINK

221-250

5

55001-62500

175

525

675

1750

950

CITYLINK

251-270

6

62501-67500

199

595

770

1960

1110

CITYLINK

271-300

6

67501-75000

210

630

810

2100

1180

CITYLINK

301-320

7

75001-80000

234

700

905

2310

1340

CITYLINK

321-350

7

80001-87500

245

735

945

2450

1410

CITYLINK

351-370

8

87501-92500

269

805

1040

2660

1570

CITYLINK

371-400

8

92501-100000

280

840

1080

2800

1640

CITYLINK

401-420

9

100001-105000

304

910

1175

3010

1800

CITYLINK

421-450

9

105001-112500

315

945

1215

3150

1870

CITYLINK

451-470

10

112501-117500

339

1015

1310

3360

2030

CITYLINK

471-500

10

117501-125000

350

1050

1350

3500

2100

CITYLINK

We deliver the same day as order day with Citylink before 1pm, provided that your payment is cleared by 1pm, from Monday to Friday excluding on public holidays (Malaysia). Confirmed and paid orders on Friday after 1pm, Saturday and Sunday will only be collected by Citylink the following Monday.

Citylink delivers from Monday to Saturday, whereby shipping takes at least 3 working days for parcel to Malaysia including Sabah and Sarawak, and 3 to 5 working days for parcel to Brunei and Singapore.

Delivery to Sabah, Sarawak and Brunei can also be made via Amber Air Freight. You will be able to make selection of either Citylink or Amber at point of payment. Shipping cost via Amber Air Freight will not be charged under tax invoice as you will be paying the shipping cost directy to Amber Air Freight.

If you do not receive your order within the estimated delivery time, please contact our customer service at +6017 311 9902 / +603 7733 3053 or email us at [email protected] for us to check with our delivery partner for you.

Your package will be dispatched at your own risk, but special care is taken to protect its fragile contents. Boxes are amply sized and your items are well-protected.